NHS Property Services

Project Overview

A long-awaited programme of pothole repairs was delivered at a local health centre doctors’ car park, addressing long-standing surface defects that were affecting staff, patients, and visitors. The condition of the car park had become a growing concern, with uneven surfaces creating accessibility issues and potential safety risks.

Scope of Works

· Repair and reinstatement of potholes across the doctors’ car park

· Installation of rapid-set tarmac (re-scribed on site) to allow same-day reopening

· Total resurfaced area of approximately 260m²

· Refresh of bay markings on the left-hand side of the drive

· Making good affected areas to improve safety and usability

· Temporary closure of access routes during repairs

Key Challenges

Out-of-Hours Working

To minimise disruption to clinical services, all works were scheduled for a Saturday, outside of normal operating hours. This required careful coordination with contractors to ensure resources, materials, and access arrangements were in place for a single working window.

Resident Access and Communication

The car park works affected access to nearby residential properties, making stakeholder communication critical. Local residents required as much notice as possible due to temporary access restrictions during the repairs.

To address this, Roshal personally hand-delivered letters to surrounding properties, clearly advising residents of:

· The date and timing of works

· Expected access limitations

· Contact details for any queries

This proactive approach helped manage expectations and reduced complaints on the day of works.

High Local Expectation

The repairs were eagerly awaited by both health centre users and the local community. Delivering the project efficiently and to a good standard was essential to rebuild confidence in the condition of the site.

Solution Delivered

Rapid-set tarmac was used and re-scribed on site, allowing repairs to be completed quickly and enabling safe access to be reinstated the same day. Approximately 260m² of the car park was treated, and faded bay markings on the left of the drive were refreshed to improve parking layout and visibility.

Through close coordination between NHS Property Services, contractors, and local stakeholders, the repairs were completed successfully within the planned Saturday window.

Key success factors included:

· Early planning of out-of-hours activities

· Use of rapid-set materials to minimise downtime

· Direct resident engagement via hand-delivered notifications

· Clear on-site management during the works

· Prompt reinstatement of access once repairs were complete

Outcome

· Safer, improved car park surface for staff and visitors

· Reduced risk of vehicle damage and trip hazards

· Clearer parking bays following refreshed line markings

· Positive feedback from health centre users and residents

· Minimal disruption to weekday clinical services

Conclusion

This project demonstrated the importance of flexible working, clear communication, and community engagement when delivering essential estate repairs in sensitive

environments. By carrying out the works out of hours, using rapid-set tarmac, and proactively informing residents, NHS Property Services ensured a smooth delivery of much-needed improvements while maintaining good relationships with the local community.